Businesses are dropping Microsoft 365 in favor of Google, but if the ROI is no different, why are people switching?
AI-summarised brief · reviewed before publication
Senior Gartner analyst Domenico Scriva reported that moving from Microsoft 365 to Google Workspace does not generate meaningful cost savings, even though Google licences are cheaper than Microsoft’s E5 tier. Scriva said many firms switch out of dissatisfaction with Microsoft rather than a business case, overlooking that the E5 bundle includes telephony, security and OS licences absent from Google plans. He noted that, after accounting for add‑ons—Gemini included in Google, Copilot extra for Microsoft—Google can be about $2 per user per month more expensive. The analyst added that Google’s pricing may favor Mac and Chromebook deployments, potentially influencing refresh cycles. However, migration and retraining expenses can erase any perceived advantage, prompting Gartner to advise enterprises to base decisions on outcomes.
💡 Why It Matters
- · The shift reveals that hardware choices and hidden transition costs, not just license fees, drive real ROI, forcing firms to reassess platform moves beyond surface‑level price tags.