Salesforce unveils AIforce and Koa CRM model at Dreamforce 2026
completeaitraining.com Sep 19, 2026

Salesforce unveils AIforce and Koa CRM model at Dreamforce 2026

AI-summarised brief · reviewed before publication

Salesforce opened Dreamforce 2026 in San Francisco with CEO Marc Benioff unveiling AIforce, an intelligent interface layer that extracts value from enterprise data across Salesforce’s core platforms without retaining that data in its models. AIforce sits atop existing products such as Agentforce, Customer 360 and Data 360, using metadata to surface patterns and answers, and signals a move toward “agentic” interfaces that automate routine tasks for sales, Slack and analytics users. The company also introduced Koa, a new CRM model built with Nvidia’s Nemotron platform, trained on 27 years of Salesforce data and fine‑tuned with public and synthetic sources. Nvidia CEO Jensen Huang warned firms not to fall behind the AI wave. Agentforce now serves 30,000 customers, highlighted by Siemens, while Slack received new AI tools like Slackforce and Slack Code.

💡 Why It Matters

  • · By removing the need for manual data handling, AIforce could redefine daily workflows for millions of sales and support professionals, accelerating AI‑driven productivity across the enterprise stack.