Apple @ Work: The numbers on AI trust for IT are not great, and one company is trying to fix it
AI-summarised brief · reviewed before publication
MacPaw, known for consumer Mac utilities, is launching Leebry, a work‑AI platform designed to address the trust gap in internal AI tools highlighted by the company’s 2026 AI at Work report. The report found that 90 % of firms deploy AI without auditing their knowledge bases, leading to answers drawn from outdated documents or public forums, and that six‑in‑ten IT leaders see a disconnect between C‑suite expectations and safe delivery. Leebry originated from a 2025 internal hackathon, initially a Slack bot that reduced MacPaw’s level‑1 tickets by 30 %. The product now automates ticket handling, access provisioning, and answers employee queries while linking each response to its source, flagging stale data, and enforcing permission‑aware controls and admin‑set guardrails for AI agents.
💡 Why It Matters
- · By embedding source verification and granular access controls, Leebry tackles the root cause of AI‑driven misinformation in enterprises, offering IT teams a trustworthy automation layer that scales without sacrificing security.