Commentary: AI can be more comforting than a person. Here’s what humans can learn from it
channelnewsasia.com Oct 4, 2026

Commentary: AI can be more comforting than a person. Here’s what humans can learn from it

AI-summarised brief · reviewed before publication

Psychology researchers report that generative artificial intelligence can offer comfort comparable to human interaction, suggesting a new avenue for emotional support. In a study highlighted by CNA, participants engaged with AI chatbots and reported feelings of empathy, reduced loneliness, and increased willingness to share personal concerns. The research indicates that AI can adapt responses to individual needs, providing consistent, nonjudgmental listening. These findings point to potential applications in mental‑health services, elder care, and crisis hotlines, where trained AI could supplement human counselors.

💡 Why It Matters

  • · The study shows AI can fill gaps in human‑to‑human support, offering scalable, always‑available help that could ease the strain on mental‑health professionals.