AI chatbots need ‘deception mode’

computerworld.com May 2, 2026

AI chatbots need ‘deception mode’

Curated by Shubham · TechCapsules · May 2, 2026

AI-summarised brief · reviewed before publication

Researchers at the NYU Tandon School of Engineering have discovered that users perceive AI chatbots as more thoughtful and intelligent when they respond slowly, even if the delay is artificial. In a study of 240 adults, participants preferred answers that took longer to arrive, believing the AI was "thinking" or showing "deliberation." This finding suggests that AI developers should implement "context-aware latency" to create a more human-like experience.

💡 Why It Matters

· By designing AI chatbots to mimic human-like qualities, such as delayed responses, developers can create a more engaging and trustworthy user experience.
· This approach, dubbed "positive friction," can lead to increased user satisfaction and loyalty, as users feel a deeper emotional connection to the AI.

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