AI to power India’s fight against cyber fraud: Amit Shah orders 1930 helpline upgrade
thehindubusinessline.com Jun 18, 2026

AI to power India’s fight against cyber fraud: Amit Shah orders 1930 helpline upgrade

AI-summarised brief · reviewed before publication

Union Home Minister Amit Shah has ordered a comprehensive overhaul of the National Cyber Crime Helpline, integrating Artificial Intelligence to enhance its efficiency. The 1930 helpline will utilize AI for intelligent call routing and complaint logging, aiming to transform it into a tech-driven first line of defence against cyber crimes. The modernisation aims to ensure a zero-pendency approach, with all citizen calls for help being answered. The Ministry of Home Affairs will provide necessary support for hardware and technological upgrades, while States and Union Territories will ensure adequate manpower. This upgrade targets cyber financial fraud, with a National-Level 1930 Call Centre to handle unanswered calls.

💡 Why It Matters

  • · By leveraging AI, India can significantly reduce the response time for cyber crime complaints, potentially saving victims from further financial losses.
  • · Robust Interactive Voice Response systems will ensure efficient call management, facilitating timely assistance to those affected.