Caregility Expands Careforce Ecosystem with DataSource Technology to Scale Customer Support
AI-summarised brief · reviewed before publication
Caregility announced that DataSource Technology (DST) has joined its Careforce ecosystem to expand onsite preventive maintenance support for health systems. As healthcare organizations increasingly adopt inpatient virtual care and AI across complex, multi-site environments, maintaining reliable technology becomes critical. DST will provide scheduled preventive maintenance for Caregility’s connected devices, which support over 73 clinical workflows. This partnership supplements Caregility’s existing service network, helping proactively identify device issues and reduce operational disruptions. Caregility currently manages more than 30,000 connected devices, facilitating over ten million virtual care sessions annually. The collaboration aims to extend the useful life of these investments and ensure endpoints remain ready for clinical use. Caregility retains leadership in customer support and service coordination, while DST contributes specialized field-service resources. This move addresses the growing need for proactive maintenance as device fleets expand from targeted pilots to enterprise-wide deployments, ensuring consistent performance and high reliability for healthcare providers relying on connected care solutions.
💡 Why It Matters
- · Reliable hardware maintenance is the unsung bottleneck preventing widespread virtual care adoption.
- · By outsourcing preventive upkeep, Caregility ensures clinical workflows remain uninterrupted, directly addressing the operational fragility of aging device fleets in high-volume hospital settings.