Council defends ‘secret’ AI plan
brunswickvoice.com.au Jul 13, 2026

Council defends ‘secret’ AI plan

AI-summarised brief · reviewed before publication

Merri-bek Council is developing an internal roadmap to integrate Artificial Intelligence into various municipal operations, a move that has sparked concern among union representatives. Consultants from CSIRO Data61 prepared the plan, which outlines 27 potential use cases categorized into three implementation timelines. Immediate applications include document drafting and meeting summaries. Medium-term goals involve AI handling resident inquiries and infrastructure analysis. Long-term strategies feature predictive revenue modeling and intelligent customer service platforms. The Australian Services Union criticized the initiative as a “secret” plan developed without staff consultation, fearing job losses in customer service and planning roles. Council management maintains a cautious approach to adoption. The roadmap aims to automate mundane tasks and enhance environmental monitoring capabilities. Union officials argue the lack of transparency regarding these significant operational changes undermines trust with both employees and the community.

💡 Why It Matters

  • · The exclusion of staff from strategic AI planning exposes a critical governance gap in public sector digital transformation.
  • · This secrecy risks eroding workforce trust while potentially displacing skilled labor without adequate transition frameworks.