EV App Usage is Up but More Useful Features Are Wanted
AI-summarised brief · reviewed before publication
A new J.D. Power report finds record-high satisfaction with electric vehicle smartphone apps, but also rising expectations and struggles for automakers to keep pace. The study surveyed 1,610 owners of 2024 to 2026 model year vehicles, finding daily usage and overall satisfaction have increased, with speed being the most important driver of satisfaction. However, owners want more useful features and consistent connectivity.
💡 Why It Matters
- · Faster and more reliable app performance is crucial as EV owners increasingly rely on these apps for daily use.
- · Owners' high expectations for advanced features and seamless connectivity pose a challenge for automakers to deliver.