Klaviyo acquires Elias Torres’ Agency in full-circle reunion for tech founders
techcrunch.com Aug 6, 2026

Klaviyo acquires Elias Torres’ Agency in full-circle reunion for tech founders

AI-summarised brief · reviewed before publication

Publicly traded e-commerce marketing automation platform Klaviyo has agreed to acquire Agency, an AI-powered customer success startup founded by serial entrepreneur Elias Torres. The financial terms of the deal were not disclosed. Founded in 2023, Agency raised $32 million from investors including Sequoia, Menlo Ventures, and Felicis prior to the acquisition. Torres will join Klaviyo as chief product officer, leading Agency’s 25-person team to accelerate the development of Klaviyo’s AI agents, Composer and Customer Agent. This move represents a full-circle reunion for the two executives. Torres previously hired Klaviyo CEO Andrew Bialecki as an engineer at Performable, which Torres co-founded. Bialecki later bootstrapped Klaviyo, inviting Torres to back its 2015 seed round. Klaviyo went public in September 2023 at a $9.2 billion valuation. The acquisition aims to leverage Klaviyo’s extensive customer data to enhance its AI capabilities against competitors like Decagon and Sierra, targeting expansion to millions of businesses.

💡 Why It Matters

  • · The deal validates the strategic pivot toward autonomous AI agents in e-commerce, leveraging proprietary data moats rather than generic models.
  • · It also underscores the enduring influence of early-stage mentorship networks in shaping major tech acquisitions.