McKinsey senior partner: Why AI’s easiest wins are misleading CEOs
AI-summarised brief · reviewed before publication
McKinsey’s latest research shows AI adoption among firms stalled, rising only from 88 % to 89 % of organizations using the technology in at least one function over the past year. High‑performing companies that credit at least 5 % of EBIT to AI remained flat at 6 % of the sample. While 37 % of respondents claim some earnings benefit, the gap between widespread use and measurable payoff persists. The study cites clear gains in narrowly defined tasks—customer‑support agents resolved 15 % more issues per hour and software developers completed 26 % more tasks with AI assistants—but warns these successes are not transferable to unstructured processes. Executives are urged to align incentives, improve change management, and rebuild data foundations rather than extrapolate isolated wins as universal playbooks.
💡 Why It Matters
- · CEOs are basing strategy on isolated productivity spikes, risking AI investments that never move the needle on core financial outcomes.