Sprinklr adds AI copilots and governance tools in Spring '26 platform update

completeaitraining.com Apr 9, 2026

Sprinklr adds AI copilots and governance tools in Spring ’26 platform update

Curated by Shubham · TechCapsules · Apr 9, 2026

AI-summarised brief · reviewed before publication

Sprinklr has released its Spring '26 platform update, adding AI-powered features and governance controls for customer service, marketing, and insights. The update includes AI copilots for support teams, autonomous evaluation logs, and guided service analytics. Marketing features now include conversational analysis and root cause analysis, while AI Topics refines social listening data and governed customer profiles combine feedback from multiple channels.

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