Tech News | WhatsApp May Soon Move Business Messages to Separate ‘Offers & Updates’ Folder
AI-summarised brief · reviewed before publication
WhatsApp is testing a feature that will automatically shift messages from large businesses into a dedicated “Offers & Updates” folder after a preset time interval. The move aims to declutter users’ primary chat list, which often becomes crowded with promotional and transactional threads from banks, airlines and other big brands. GSM Arena reports that the platform is trialing various time limits, up to 24 hours, before messages are relocated. Users can disable the function in settings, but cannot customize the delay; they must accept Meta’s preset or turn the feature off entirely. Currently only large‑business accounts are affected, though WhatsApp may later extend the folder to small‑business chats. No rollout date has been announced. The test is rolling out to regions worldwide.
💡 Why It Matters
- · By sequestering bulk promotional content, WhatsApp reduces notification fatigue and reinforces its role as a primary personal messaging hub, a shift that could reshape how brands engage users on the platform.