Uber puts all 30,000 employees on ChatGPT Work
techcrunch.com Oct 22, 2026

Uber puts all 30,000 employees on ChatGPT Work

AI-summarised brief · reviewed before publication

Uber announced on Thursday that all 30,000 of its global employees will now have access to OpenAI’s ChatGPT Work, expanding from a pilot that involved 1,000 staff earlier this year. The enterprise‑focused AI agent, launched in July, was initially tested across finance, operations and product teams, with roughly 80 % of users being non‑engineers. According to Uber’s VP of engineering Sumanth Sukumar, workers employed the tool to analyze operational data, translate training materials, and create personalized dashboards. Uber is adopting an open‑ended rollout, allowing teams to experiment while AI engineers work in “AI pods” to automate tasks. The company will carefully monitor internally usage patterns and workflow outcomes to shape future AI deployment strategy, though it did not disclose the rollout’s cost.

💡 Why It Matters

  • · Uber’s company‑wide AI rollout turns a niche productivity experiment into a core operating capability, forcing the firm to redesign everyday workflows at scale.