XPENG Tops Customer Satisfaction Ranking For Second Year, Beating Tesla
cleantechnica.com Oct 27, 2026

XPENG Tops Customer Satisfaction Ranking For Second Year, Beating Tesla

AI-summarised brief · reviewed before publication

XPENG has been ranked the highest‑scoring brand in the European USCALE EV Satisfaction Study for the second consecutive year, improving its Net Promoter Score to an 82 % recommendation rate, well above the 53 % industry average. The Stuttgart‑based survey sampled more than 4,000 owners in Germany, Austria and Switzerland and evaluated charging speed, range, software and overall features. XPENG outperformed all American, European and Asian competitors, with no detractors and strong marks for charging performance, management, range and app integration. Tesla placed second, while Opel, Fiat and MG fell to the bottom of the list. At the Paris Motor Show XPENG demonstrated its NGP autonomous‑driving system, which analysts say rivals Tesla’s FSD. The study highlights XPENG’s low‑price, high‑tech approach for markets.

💡 Why It Matters

  • · XPENG’s win signals that European EV buyers now prioritize integrated software and charging experience over brand legacy, reshaping the competitive hierarchy.