WhatsApp may soon move business messages to separate ‘Offers & Updates’ folder
english.publictv.in Aug 1, 2026

WhatsApp may soon move business messages to separate ‘Offers & Updates’ folder

AI-summarised brief · reviewed before publication

WhatsApp is piloting a feature that automatically relocates messages from large businesses—such as banks and airlines—into a new “Offers & Updates” folder after a preset interval, ranging up to 24 hours. The move aims to prevent promotional and transactional chats from cluttering users’ primary inboxes, thereby improving the visibility of personal conversations. Users will be able to disable the feature in settings, but cannot customize the time delay; they must accept Meta’s preset durations or turn the function off entirely. The test currently applies only to large‑business accounts, with small businesses and personal contacts exempt. Meta plans to assess the rollout and may later extend the folder to smaller business messages, though no public launch date has been announced.

💡 Why It Matters

  • · By segregating bulk commercial messages, WhatsApp seeks to reduce inbox fatigue and keep users more engaged with personal chats, a tactic that could strengthen the platform’s user retention amid growing competition from other messaging apps.