TechCapsules

AI-summarised brief · reviewed before publication

Amazon CEO Andy Jassy has reiterated that the implementation of artificial intelligence (AI) at Amazon could soon lead to fewer people doing certain jobs. In an interview with CNBC's Jim Cramer, Jassy said that AI would automate certain tasks, resulting in "fewer people doing some of the jobs." However, Jassy also expressed optimism that AI would create new opportunities and make certain jobs more interesting. He stated that AI would free people from "rote work" which would, in turn, "make all our jobs more interesting." Despite the potential for job displacement, Amazon plans to continue hiring in areas such as AI and robotics. This is despite the company reducing its headcount by over 27,000 jobs since 2022. Jassy confirmed in June 2025 that this trend would likely continue for the next few years. Amazon is not the only company adopting AI and reducing headcounts. Salesforce CEO Mark Benioff has claimed that AI is now doing 30% to 50% of the work at the company. However, many workers remain skeptical about the benefits of AI, particularly if it means replacing their jobs. A recent survey found that while some workers are seeing the benefits of AI, they are also experiencing workplace stress due to the fear of being replaced. There have been calls for a four-day workweek if productivity increases are realized, but this would require significant changes in company policies and would likely face resistance from boards looking to cut costs. Overall, while AI may lead to job displacement in some areas, it is also expected to create new opportunities and make certain jobs more interesting. Companies like Amazon and Salesforce are already investing heavily in AI, and it will be important to monitor the impact of this technology on the workforce in the coming years.