Waymo Introduces Teen Accounts for Families in Phoenix, Expanding Autonomous Ride-Hailing Services
AI-summarised brief · reviewed before publication
Waymo, the autonomous vehicle company, has started offering teen accounts for families in Phoenix, marking a significant expansion of its user base and efforts to entrench young riders in the autonomous life. This move mirrors the approach taken by Uber, which also allows parents to create teen accounts in Phoenix and other cities across the country. In Metro Phoenix, parents can link a profile to their Waymo One accounts for teenagers aged 14 to 17. This enables the teens to order their own rides and share trip status with their parents. By opening up autonomous vehicles to ferry kids, Waymo aims to provide peace of mind to parents who might otherwise be hesitant to put their child in a car alone with another adult. Waymo's move could also help address concerns related to ride-hail drivers transporting minors. In states like California, ride-hail drivers who transport kids are required to get fingerprinted, and autonomous vehicles could potentially remove this red tape. However, safety concerns remain, including the risk of human trafficking and sexual abuse. TechCrunch inquired about Waymo's measures to confirm that the teenager linked to an adult's account is part of that family and what steps the company takes if other riders enter the vehicle with the teenager. While Waymo did not respond to these specific questions, a spokesperson emphasized that safety is the company's top priority. Waymo's specially trained support agents are available 24/7 to assist kids during their rides and can reach out to parents for additional support if needed. According to a press release, Waymo aims to provide teens with a safer mode of transportation via robotaxis, which could help address the higher risk of traffic accidents that teenagers face. Waymo is starting its teen accounts in Phoenix but plans to expand this service to cities outside of California wherever the Waymo app is available. The company operates a commercial robotaxi service via the Uber app in Austin and Atlanta, and plans to launch in Miami this year and in Washington, D.C., in 2026. Waymo may also consider enabling access for teens through "network partners" like Uber in the future.