9to5mac.com
Apple @ Work: Remote AppleCare log collection is one of the most underrated updates in macOS 27
Apple’s macOS 27 update introduces remote AppleCare log collection, a feature that allows IT teams to trigger log gathering and upload directly to Apple via device management commands. The process involves issuing a token, sending a TriggerEnhancedLogCollection command, and monitoring status through declarative management. Interactive mode on macOS requires user consent, while iOS and tvOS offer non‑interactive options for kiosk or shared devices. This streamlines support for remote or traveling users, reducing troubleshooting delays and improving visibility [...]