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Air India wins Red Dot Award for AI booking innovation
Air India has been awarded the Red Dot Design Award in the Concepts category for a generative‑AI‑driven booking system that will soon be deployed across its app, website and chatbot. The AI tool lets passengers convey travel preferences via simple text or visual prompts, cutting the steps required to complete a reservation and shortening overall booking time. The accolade, presented at the Red Dot Design Museum in Singapore, underscores the airline’s focus on user‑centric digital design as part of [...]